Payment And Refund Terms
Last updated July 31, 2025
Welcome to my portfolio page (maxkhalus.com). As an AI SaaS specialist, I’m committed to transparent, straightforward billing, typically via fixed-rate milestones and retainers. This policy explains deposits, billing milestones, revisions, refunds and accepted payment methods.
1. Deposit and Billing
All projects begin with a 100% upfront deposit. Work does not start until funds clear. This reflects commitment, secures dedicated resources, and confirms your project slot. This policy is based on the reputation earned with several successful clients.
If you prefer escrow protection, we can operate through Upwork. You’ll still deposit 100% per milestone, plus a 10% escrow fee. This ensures your payment is secure and released only when you’re satisfied.
2. Exceptions for Small or Quick Tasks
Short-term tasks may waive the upfront requirement at my discretion. This applies to:
- Orders with value under $500
- Deliverables completed within two business days
Pilot projects and samples always require full payment in advance, regardless of size or duration.
3. Discount Opportunities
You may earn discounted rates by:
- Pre-funding a monthly retainer
- Providing a testimonial after project completion
- Joining limited-time promotional campaigns
Discount details will be outlined in your quote.
4. Revision Policy
Each deliverable includes up to two free revisions, valid for two weeks from delivery. Additional revisions become new, non-refundable milestones billed at 25% of the original order value.
5. Refund Policy
Eligibility for refunds requires a 100% deposit (including via Upwork).
- Full Refund: Request within 24 hours of payment and before work begins.
- Partial Refund (up to 50%): Request within 30 days of deposit. Refunds depend on whether milestone work was completed per agreement. If work meets the agreed specification, refunds are unlikely. Changes in your business needs or market conditions do not qualify for refund.
For long-term retainers or hourly contracts billed monthly:
- The non-refundable portion covers work from project start through five business days after your refund request.
- Any remaining pre-funded time is refundable.
Short-term hourly projects do not qualify for refunds beyond the 24-hour grace period.
6. Performance Guarantee
Refund decisions follow these payment and delivery terms alone. They do not reflect service performance or business outcomes. For details on performance guarantees, see our Guarantee Policy.
7. Accepted Payment Methods
You can fund your contract via:
- Credit or debit card (Stripe)
- SEPA bank transfer
- Wire transfer
- Cryptocurrency (BTC, USDT, USDC)
By engaging my services, you agree to these terms. For questions, reach out at [email protected]. Thank you for your interest.
